Phone: (800) 628-3762

Making A Claim

In order to provide the highest level of customer service, claims should always be reported in a timely manner. The Colonial Group stands committed and ready to serve our customers.

We understand how difficult it is when your home or property is damaged. Whether your loss is caused by a leaky pipe, unexpected wind gust or a devastating hurricane, that’s when you need to depend on your insurance company the most. When disaster strikes, our experienced and dedicated team of customer service staff, claims adjusters, and support personnel are ready to help.

When filing a claim, be sure to have the following information:

  • Your policy number
  • Your contact information – phone number and email address
  • A description of what was damaged/loss
  • Date and specific time of the loss
  • Any personal injuries that occurred
  • Whether an ambulance was called, or fire or police departments were notified
  • Whether you believe you need to make temporary repairs


For claims, please contact the carrier directly.

Carrier Carrier

Aegis Security Insurance Company

Phone: (800) 233-2160

Email: [email protected]

American Bankers Insurance Company

Phone: (800) 423-34403

Email: [email protected]

American Reliable Insurance Company

Phone: (800) 535-1333

Email: [email protected]

American Modern Insurance Group

Phone: (800) 375-2075

Email: [email protected]

Diamond State Group

Phone: (800) 535-1333

Email: [email protected]

Lloyds of London

Phone: (800) 628-3762

Email: [email protected]

Lloyds BRIT

Phone: (800) 628-3762

Email: [email protected]

Neptune

Phone: (727) 202-4815

Email: [email protected]

Northfield Insurance Company

Phone: (800) 328-5972

Email: [email protected]

Penn America Insurance Company

Phone: (800) 788-4780

Email: [email protected]

Penn Star Insurance Company

Phone: (800) 788-4780

Email: [email protected]

RLI

Phone: (800) 444-0406

Email: [email protected]

Security Mutual:

Phone: (607) 257-5000

Email: [email protected]

The Hartford

Phone: (800) 327-3636

Website: Customer Services Claim Center

Tower Hill

Phone: (800) 342-3407

Email: [email protected]

United National Insurance Company

Phone: (800) 788-4780

Email: [email protected]

Universal P&C

Phone: (800) 470-0599

USLI

Phone: (888) 875-5231

Email: [email protected]

Windsor Mount Joy Mutual Insurance Company

Phone: (800) 628-3762

Email: [email protected]