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Phone: (800) 628-3762

Claims

Making A Claim

In order to provide the highest level of customer service, claims should always be reported in a timely manner. The Colonial Group stands committed and ready to serve our customers.

We understand how difficult it is when your home or property is damaged. Whether your loss is caused by a leaky pipe, unexpected wind gust or a devastating hurricane, that’s when you need to depend on your insurance company the most. When disaster strikes, our experienced and dedicated team of customer service staff, claims adjusters, and support personnel are ready to help.

When filing a claim, be sure to have the following information:

  • Your policy number
  • Your contact information – phone number and email address
  • A description of what was damaged/loss
  • Date and specific time of the loss
  • Any personal injuries that occurred
  • Whether an ambulance was called, or fire or police departments were notified
  • Whether you believe you need to make temporary repairs


For claims, please contact the carrier directly.

Company Phone Website Email